Shipping & payment conditions
Shipping regions
We ship worldwide. Please check below tables for details
Shipping services and duration
| Region | Service | Duration |
|---|---|---|
| Germany | DHL / Deutsche Post | 1-3 business days |
| Germany | with cash on delivery (COD) | 2-5 business days |
| EU | DHL / Deutsche Post | 3-10 business days |
| Worldwide | DHL / Deutsche Post | 10-28 business days |
Shipping fees for orders
A tracking number is provided with parcels and registered mail. All orders with a total of more than 200€ order value will be shipped for free.
| Region | Total value | Service | Fees |
|---|---|---|---|
| Germany | up to 49,99€ | Deutsche Post letter | 1,95€ |
| Germany | 50,00€ - 199,99€ | DHL parcel | 3,95€ |
| EU | up to 199,99€ | Deutsche Post registered mail | 6,95€ |
| EU | up to 199,99€ | DHL parcel | 16,95€ |
| Worldwide | up to 199,99€ | Deutsche Post registered mail | 9,95€ |
Shipping fees for repair services (send in services)
Different shipping fees apply when you send in your watch for repair or service. Most of the services have shipping within Germany included in the total price. Some small services such as battery change do not included shipping fees. Besides that all shipments abroad have no shipping fees included. Please check our repair services page for more information on the (not) included shipping fees.
| Region | Fees | Duration |
|---|---|---|
| Germany | 0 - 5€ | 1-3 business days |
| Worldwide | from 10€ | 3-28 business days |
Payment methods and details
| Region | Method of payment | Fees / comments |
|---|---|---|
| Germany | on account | Returning customers only |
| Germany | Bank wire transfer | 2% discount on total order |
| Germany | SOFORT | |
| Germany | PayPal Plus | incl. credit cards, SEPA direct debit and on account |
| Germany | DHL cash on delivery (COD) | 6,66 € (5,60€ + 19% VAT) |
| Germany | Deutsche Post cash on delivery (COD | 4,40€ (3,70€ + 19% VAT) |
| EU / Worldwide | Bank wire transfer | 2% discount on total order |
| EU / Worldwide | PayPal Plus | incl. credit cards and SEPA direct debit |
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Get first. Pay later (in 14 days): The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. The complete terms and conditions for deliveries to Germany you can find here and the complete terms and conditions for deliveries to Austria you can find here.
- Slice it (only available for Germany): With the financing service from Klarna you can pay your purchase in flexible monthly instalments of at least 1/24 of the total amount (at least 6.95 €) or else according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Part Payment including terms and conditions and Standard European Consumer Credit Information you can find here.
- Pay Now (Sofort direct banking): Your account will be debited directly after placement of your order.
- Direct Debit: Your account will be debited after shipment of the goods. You will be notified about the date by email.
The payment methods are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. Further information and Klarnas user terms for Germany you can find here and for Austria here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement for Germany/ Austria.
All prices include 19% German VAT, if the country of destination is within the European Union. Prices do not include 19% German VAT, if the shipment is dispatched outside the European Union.